In our rapidly evolving world, organizations stand at a crucial crossroads. They have the option to choose a stringent, algorithm-guided framework
or to embrace a flexible, decentralized model that acknowledges the distinct contributions of each employee.
As articulated by John Kotter in “Accelerate! The Evolution of the 21st Century Organization” and Seth Godin in “The Song of Significance”,
the key is simple yet profound: we must choose.
The Best Workplace BlueprintCombines Agile, Lean, User-Centered Design, and modern leadership principles in a holistic collaboration model |
We Engage with Our Users- We are clear about who uses or is affected by our work; our users can be internal and external.
- We connect with users and empathize with them, listen to their needs, and learn from their insights.
- We consider the entire user journey, not just isolated interactions.
- We prioritize users’ needs over assumptions or organizational priorities.
- Our utmost priorities are users’ well-being, privacy, and needs.
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We Build Networks of Empowered Teams- Teams self-organize and wield decision-making power.
- Employees demonstrate entrepreneurial drive, taking ownership of team goals, decisions, and performance, and receiving due credit for their achievements.
- Networks of teams align around shared strategic goals with agreed priorities.
- We construct cross-functional teams, assembling diverse talents to fulfill the team’s mission.
- We build connections and relationships with other teams and individuals.
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We Work in Iterations- We operate in iterative cycles, allowing us to make early adjustments and minimize the risk and impact of errors.
- We regularly engage with users through early and frequent feedback loops.
- We embed quality into every increment, preventing costly delays, rework, and defect fixes.
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We Are Visionary Leaders and Enablers- Leaders provide and align vision and strategy, inspiring, energizing, and coaching our teams.
- Leaders create an enabling environment, removing impediments and empowering individuals and teams to self-organize.
- Leaders provide psychological safety, viewing failure and mistakes as opportunities for continuous growth and learning.
- Leaders “Go to Gemba”: They actively observe how people work to create value, engaging to learn, coach, and support.
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We Foster Change- We create environments that encourage experimentation and hypothesis exploration.
- We embrace changes grounded in evidence and tested hypotheses.
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We Practice Transparency and Build Trust- We actively share information with our leaders, employees, colleagues, and other teams and departments.
- We proactively communicate about the fulfillment of our promises and commitments.
- We openly discuss our progress, as well as any setbacks.
- We are honest about our deficits and actively seek areas for improvement.
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