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The Best Workplace - Our Vision

Version 35.1 by Robert Schaub on 2024/03/08 16:50

The Best Workplace Blueprint

Combines Agile, Lean, and User-Centered Design into a holistic model

We Connect with Our Users

  • We connect with our users, whether they are customers or internal users.
  • We empathize with users, actively listen to their needs, and learn from their insights.
  • Our utmost priorities are users’ well-being, privacy, and needs.
  • We consider the entire user journey, not just isolated interactions.
  • We prioritize users’ needs over assumptions or organizational priorities.

We Build Networks of Empowered Teams

  • Teams are self-organizing and empowered to make decisions.
  • Employees exhibit entrepreneurial drive, they take accountability for team goals, decisions, and performance and are credited for their achievements.
  • Networks of teams work focused towards a set of shared strategic goals with agreed priorities.
  • We build cross-functional teams consisting of a diverse group of people with all the skills needed to fulfill the team's mission.
  • We build connections and relationships with other teams and individuals.

We Work in Iterations

  • We work in iterations to be able to make early adjustments and minimize the risk and impact of errors.
  • We connect with our users and conduct early and frequent feedback loops.
  • We build quality in every increment to avoid the cost of delays, rework, and fixing defects.

We Welcome and Drive Change

  • We drive change by creating environments to experiment and explore hypotheses.
  • We welcome changes based on evidence and tested hypotheses.

We Are Visionary Leaders and Enablers

  • Leaders provide and align vision and strategy, they inspire, energize, and coach.
  • Leaders create an enabling environment, remove impediments, and empower and encourage teams and people to self-organize.
  • Leaders provide psychological safety and perceive failure and mistakes as a means to continuously grow, learn, and improve.
  • Leaders "Go to Gemba": Leaders go and see how people work to create value, they interact to learn, coach, and support.

We Practice Transparency and Build Trust

  • We proactively share information with our leaders, employees, colleagues, and other teams and departments.
  • We communicate about our progress but also about our setbacks.
  • We are honest and open about our deficits and needs to improve.