| We engage with our users- We are aware of who is using our work, our users can be external internal users and teams.
- We empathize and connect with our users, listen to them, and learn about their needs.
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| We build networks of empowered teams- Teams are self-organized and empowered to make decisions.
- Employees exhibit entrepreneurial drive, they take accountability for team goals, decisions, and performance and are credited for their achievements.
- Networks of teams work focused towards a set of shared strategic goals with agreed priorities.
- We build cross-functional teams consisting of a diverse group of people with all the skills needed to fulfill the team's mission.
- We build connections and relationships with other teams and individuals.
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| | We drive and welcome change- We drive change by creating environments to experiment and to explore hypotheses.
- We welcome changes based on evidence and tested hypotheses.
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| We work in iterations- We work in iterations and prefer rather short cycles to be able to make early adjustments and to minimize the risk and impact of errors.
- We connect with our users and conduct early and frequent feedback loops.
- We build quality in every increment to avoid the cost of delays, rework, and fixing defects.
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| We are visionary leaders and enablers- Leaders provide and align vision and strategy, they inspire, energize, and coach.
- Leaders create an enabling environment, remove impediments, and empower and encourage teams and people to self-organize.
- Leaders provide psychological safety and perceive failure and mistakes as a means to continuously grow, learn, and improve.
- Leaders "Go to Gemba": Leaders go and see how people work to create value, they interact to learn, coach, and support.
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| We practice transparency and build trust- We proactively share information with our leaders, our employees, our colleagues, and with other teams and departments.
- We communicate about our progress but also about our setbacks.
- We are honest and open about our deficits and needs to improve.
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