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Last modified by Robert Schaub on 2025/09/21 13:40
From version 57.1
edited by Robert Schaub
on 2024/03/08 22:37
Change comment: There is no comment for this version
To version 62.1
edited by Robert Schaub
on 2024/03/09 09:03
Change comment: There is no comment for this version

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7 7  |(((
8 8  == We Engage with Our Users ==
9 9  
10 -* We connect with the people using our work, whether they are customers or internal users.
11 -* We empathize with users, listen to their needs, and learn from their insights.
10 +* We are clear about who uses or is affected by our work; our users can be internal and external.
11 +* We connect with users and empathize with them, listen to their needs, and learn from their insights.
12 12  * We consider the entire user journey, not just isolated interactions.
13 13  * We prioritize users’ needs over assumptions or organizational priorities.
14 14  * Our utmost priorities are users’ well-being, privacy, and needs.
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46 46  |(% colspan="1" %)(((
47 47  == We Practice Transparency and Build Trust ==
48 48  
49 -* We share information with our leaders, employees, colleagues, and other teams and departments.
49 +* We actively share information with our leaders, employees, colleagues, and other teams and departments.
50 50  * We proactively communicate about the fulfillment of our promises and commitments.
51 51  * We openly discuss our progress, as well as any setbacks.
52 52  * We are honest about our deficits and actively seek areas for improvement.